Patient Care Concierge & Scheduling Specialist

OnePeak Medical Office & Corporate; Redmond (OR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Long-term Disability

FSA

Accident Insurance

Critical Illness Insurance

Paid Time Off

Paid Holidays

Employee Discounts

Family Discounts

Job summary

OnePeak Medical is seeking a Patient Care Coordinator in Redmond, OR. You will be the first contact for patients and visitors, delivering warm, professional service and ensuring accurate PCP placement in charts.

Responsibilities include managing a multi-line phone system, scheduling appointments, registering patients, handling payments, maintaining reception areas, and upholding HIPAA in all interactions. Strong teamwork, communication, and customer service are essential.

Qualifications

• High school diploma or equivalent – required.
• 6 months of customer service experience – required.
• 6 months of front desk reception or scheduling experience in a medical office – strongly preferred.
• Prior PM/EHR experience – strongly preferred.
• Proficiency in Microsoft Office Suite – strongly preferred.
• Computer/Tech Savvy – strongly preferred.
• Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, Private Insurance, and Managed Care Programs – strongly preferred.

Responsibilities

• Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone.
• Ensure accurate listing of the Primary Care Provider (PCP) in the patient's chart.
• Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.
• Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.
• Register patients and update their demographic and insurance information, as well as the patient portal.
• Scrutinize schedules to guarantee accuracy in appointments and visit preparedness.
• Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes.
• Confirm the correctness and update the method of payment (insurance or cash pay) at each appointment.
• Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.
• Maintain the reception desk, waiting areas, and office files.
• Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary.
• Attend department and clinical meetings as scheduled.
• Fulfill any additional responsibilities as required to support OnePeak Medical

Job description

OnePeak Medical is seeking a Patient Care Coordinator in Redmond, OR. You will be the first contact for patients and visitors, delivering warm, professional service and ensuring accurate PCP placement in charts.

Responsibilities include managing a multi-line phone system, scheduling appointments, registering patients, handling payments, maintaining reception areas, and upholding HIPAA in all interactions. Strong teamwork, communication, and customer service are essential.