Patient Care Concierge & Scheduling Specialist

Northwestern Medicine; Lake Forest (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwestern Medicine is seeking a Signature Services Coordinator to act as a liaison for new and existing clients, maintain open communication, and support care coordination in a fast-paced healthcare environment.

Responsibilities include scheduling coordination, handling inquiries, maintaining client profiles, and assisting with billing questions, while collaborating with providers and departments to ensure high-quality patient care.

Qualifications

• 1 year experience in a healthcare environment.
• Experience in a customer service role.
• Computer experience (data entry, Microsoft Word, Excel, electronic medical record system).

Responsibilities

• Weekly contact with corporate billing office, department manager, site supervisor, physicians, medical assistants.
• Maintains ongoing communication with client regarding status of care, treatment plan, and all related health care needs.
• Answer and direct incoming phone calls including calls for scheduling, coordinating tests and results, referrals and billing questions.
• Coordinate the scheduling of various specialist appointments for patients.
• Establish a network of contacts.
• Assist with departmental communication and marketing strategies.
• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Schedules appointments within own department and coordinates appointment scheduling with other departments or organizational partners.
• Performs administrative assistant functions including writing and sending letters and email messages
• Maintains a database of all corporate client profiles.
• Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.

Skills

Healthcare experience

Customer service

Data entry

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Word

Excel

EMR system

Job description

Northwestern Medicine is seeking a Signature Services Coordinator to act as a liaison for new and existing clients, maintain open communication, and support care coordination in a fast-paced healthcare environment.

Responsibilities include scheduling coordination, handling inquiries, maintaining client profiles, and assisting with billing questions, while collaborating with providers and departments to ensure high-quality patient care.