Patient Care Representative

Atlantic-Eye-1; Eatontown (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

401(K) retirement savings with company

Medical, vision, dental insurance

Paid holidays and vacation

Employee discounts

Professional development opportunities

Job summary

Atlantic Eye, a leading ophthalmology practice, seeks a Patient Care Representative to be the welcoming face at the front desk. You will greet patients, manage check-ins/check-outs, schedule appointments, verify insurance, and handle co-pays with courtesy.

In this role you will use the EHR system to maintain accurate records, obtain referrals and prior authorizations, and support continuity of care across multiple locations in Monmouth County.

Qualifications

• Strong interpersonal and professional demeanor.
• Excellent organization and multitasking capabilities.
• Proficient with computer systems and electronic health records.
• Prior medical office or customer service experience preferred.
• Able to adapt in a fast-paced environment with a positive attitude.
• Knowledge of medical terminology, insurance processes, and scheduling is a plus.
• Bilingual preferred.

Responsibilities

• Greet patients warmly and ensure a positive experience.
• Answer incoming calls, relay messages, and provide accurate information.
• Manage patient check-ins and check-outs for a smooth process.
• Coordinate appointment scheduling and confirmations with accuracy.
• Verify insurance eligibility and update patient information.
• Collect co-pays and patient payments with precision.
• Use the EHR to maintain accurate patient records.
• Obtain referrals and prior authorizations as needed to access care.
• Handle confirmation calls and patient recalls to support continuity of care.

Skills

Interpersonal skills

Organizational skills

Multitasking

EHR proficiency

Customer service experience

Bilingual (preferred)

Education

High School Diploma or GED

Tools

EHR system

Job description

Overview

Are you a welcoming, detail-oriented professional with a passion for exceptional customer service? As a Patient Care Representative at our award-winning ophthalmology practice, you’ll be the face of our front office by greeting patients, managing smooth check-ins and scheduling, verifying insurance, and handling Electronic Health Records. If you thrive in a fast-paced environment and love creating positive patient experiences, we’d love to meet you! Note: Occasional travel between our Monmouth County locations may be required.

Responsibilities

• Extend a warm greeting to patients, ensuring their experience is positive and comfortable.
• Handle incoming calls with professionalism, taking messages, and providing accurate information as needed.
• Efficiently manage patient check-ins and check-outs, ensuring a seamless process from start to finish.
• Coordinate appointment scheduling and confirmations, maintaining accuracy and timeliness.
• Verify insurance eligibility and update patient information.
• Collect co-pays and patient payments with precision and courtesy.
• Utilize our Electronic Health Record (EHR) system effectively to maintain accurate patient records.
• Obtain referrals and prior authorizations, ensuring timely access to care.
• Manage confirmation calls and patient recalls supporting continuity of care.
• Other duties as assigned.

Qualifications

• Strong interpersonal skills with a friendly and professional demeanor.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in using computer systems and electronic health records.
• Prior experience in a medical office or customer service role preferred.
• Ability to adapt and thrive in a fast-paced environment while maintaining a positive attitude.
• Knowledge of medical terminology, insurance processes, and scheduling procedures is a plus.
• Bilingual Preferred.

Education Requirement

High School Diploma or GED

Work Schedule

8:30AM-5:00PM; Flexibility is key, with occasional availability required on Saturdays and evenings.

About Atlantic Eye

At Atlantic Eye, we’re more than just a team; we’re a family dedicated to top-tier, patient centered vision care across 5 convenient locations. We pride ourselves on creating an environment where our staff genuinely thrives, which is why we’re honored to be officially recognized as Monmouth County's 2025 Best Place to Work as well as Best Eye Care Clinic for 3 years in a row. By blending a supportive, growth-focused culture with a commitment to excellence, we offer our team members a workplace where their professional development is prioritized and their contributions truly make a difference every day.

Why Choose Atlantic Eye

• Compassionate Care: We prioritize patient well-being and lasting relationships.
• Leading Technology: Work with cutting-edge equipment and innovative treatments.
• Team Collaboration: Join a supportive team of professionals from diverse backgrounds.
• Continuous Development: Grow your skills with ongoing training and career advancement opportunities.

Company Benefits

• Competitive salary to match experience and contributions
• 401(K) retirement savings plan with employer match
• Comprehensive medical, vision, and dental insurance plans
• Paid holidays and vacation days
• Employee Discounts
• Professional development and career advancement opportunities

Questions?

Contact HR Manager Christine Sargent ([e-mail]) with any queries, comments, or concerns.