Patient Experience & Scheduling Specialist

Docs, Llc; New Albany (OH); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Company paid life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group in Ohio is seeking a Patient Care Coordinator to deliver superior patient support, education, scheduling, and front-office administration. You will work closely with providers to ensure smooth patient flows and an exceptional experience.

Responsibilities include coordinating appointments, educating patients on procedures, maintaining EMR records, handling communications, and ensuring HIPAA compliance. Proficiency with Microsoft Office is required.

Qualifications

• Bachelor's degree or 1-2 years of experience in a comparable setting.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Reader.
• Adhere to office guidelines and protocol.
• Effective communication, both orally and in writing.

Responsibilities

• Provide superior patient support and education.
• Inform and educate patients on procedures and skincare.
• Maintain calendar and coordinate patient appointments and paperwork.
• Communicate with the provider team to ensure smooth operations.
• Credential the practice and providers and ensure HIPAA compliance.
• Record and document patient encounters and maintain EMR records.
• Ensure the highest level of patient experience throughout encounters.

Skills

Effective communication

Adhere to guidelines

Education

Bachelor's degree

1-2 years of experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Adobe Reader

Job description

DOCS Dermatology Group in Ohio is seeking a Patient Care Coordinator to deliver superior patient support, education, scheduling, and front-office administration. You will work closely with providers to ensure smooth patient flows and an exceptional experience.

Responsibilities include coordinating appointments, educating patients on procedures, maintaining EMR records, handling communications, and ensuring HIPAA compliance. Proficiency with Microsoft Office is required.