Patient Care Concierge & Scheduling Liaison

Care and Cure Medical Center; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Care and Cure Medical Center is seeking a proactive Patient Care Coordinator to ensure smooth and compassionate healthcare experiences for patients. The role involves coordinating communications among patients, families, and medical staff, and organizing appointments and treatments with meticulous attention to detail.

You will collaborate with clinicians to schedule tests and procedures, assist with insurance and billing questions, and manage confidential patient records, all while upholding

Qualifications

• Bachelor's degree in healthcare administration, nursing, or related field (or equivalent experience).
• Strong communication skills, both verbal and written, to interact with patients and medical staff.
• Empathetic and patient-centered approach to ensure a positive patient experience.
• Exceptional organizational skills and attention to detail for scheduling and record-keeping.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using healthcare software and EMR systems.
• Knowledge of medical terminology, procedures, and insurance protocols.
• Problem-solving skills and composure under pressure.
• Confidentiality and privacy regulations in handling patient information.

Responsibilities

• Patient Liaison: Serve as the main contact for patients and families, addressing inquiries and providing emotional support throughout care.
• Appointment Scheduling: Coordinate and manage patient appointments with staff availability and patient preferences.
• Treatment Coordination: Organize and schedule diagnostic tests, treatments, surgeries, and other procedures per protocols.
• Insurance Assistance: Help patients understand coverage, process claims, and navigate financial aspects of care.
• Medical Records Management: Maintain accurate patient records, ensuring confidentiality and data protection compliance.
• Referral Coordination: Facilitate referrals and transfer of medical information between facilities as needed.
• Communication Hub: Ensure effective communication among patients, staff, and others about treatment plans and expectations.
• Patient Education: Provide educational materials to enhance understanding of medical conditions and self-care.
• Conflict Resolution: Address patient concerns or conflicts and escalate as necessary.
• Quality Improvement: Identify areas for improvement and participate in quality initiatives.

Education

Bachelor's degree in healthcare administration, nursing, or related field

Tools

Electronic Medical Records (EMR)

Job description

Care and Cure Medical Center is seeking a proactive Patient Care Coordinator to ensure smooth and compassionate healthcare experiences for patients. The role involves coordinating communications among patients, families, and medical staff, and organizing appointments and treatments with meticulous attention to detail.

You will collaborate with clinicians to schedule tests and procedures, assist with insurance and billing questions, and manage confidential patient records, all while upholding