Patient Care Concierge & Scheduling Advocate

Nebraska Methodist Health System; Omaha (NE); Presencial; USD 19.000 - 25.000; A tiempo parcial

Descripción de la vacante

Nebraska Methodist Health System in Omaha is seeking a part-time Front Desk Clerk to greet and register patients, collect required information, and coordinate appointments within the clinic.

The role emphasizes strong communication, confidentiality, and teamwork while handling insurance inquiries and EMR/chart documentation. Light general administrative duties will be performed in a clinic setting.

Formación

• High School Diploma or GED required.
• 6 months previous customer services experience preferred.
• For Papillion PT: American Heart Association Basic Life Support (BLS) preferred.

Responsabilidades

• Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient.
• Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
• Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures.
• Prepares records for office visits by reviewing EMR/chart contents to accelerate patient care.
• Handles insurance inquires by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
• Processes and distributes written communication and documents (forms, letters, mail) accurately.
• Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Population Specific Criteria.”

Conocimientos

Verbal communication

Computer literacy

Instruction following

Teamwork

Confidentiality

Reading/writing

Multitasking

Educación

High School Diploma or GED

Herramientas

EMR familiarity

Scheduling software

Descripción del empleo

Nebraska Methodist Health System in Omaha is seeking a part-time Front Desk Clerk to greet and register patients, collect required information, and coordinate appointments within the clinic.

The role emphasizes strong communication, confidentiality, and teamwork while handling insurance inquiries and EMR/chart documentation. Light general administrative duties will be performed in a clinic setting.