Patient Concierge & Scheduling Specialist

Nebraska Methodist Health System; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Nebraska Methodist Health System is seeking a friendly and organized front desk receptionist for Methodist Physicians Clinic - Elkhorn in Omaha. The role involves greeting patients, registering them, and coordinating schedules with accuracy and courtesy.

You will access EMR charts, verify demographics and insurance details, answer calls, and help patients navigate appointments while upholding confidentiality and service standards.

Qualifications

• High School Diploma or GED required.
• 6 months previous customer services experience preferred.
• For Papillion PT: American Heart Association Basic Life Support (BLS) preferred.

Responsibilities

• Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient.
• Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
• Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures.
• Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care.
• Handles insurance inquires by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
• Processes and distributes written communication and documents (forms, letters, mail) accurately.
• Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Population Specific Criteria.”

Skills

Verbal communication

Computer literacy

Instruction following

Teamwork

Confidentiality

Reading & writing

Multitasking

Customer service

Education

High School Diploma or GED

Tools

EMR systems

Job description

Nebraska Methodist Health System is seeking a friendly and organized front desk receptionist for Methodist Physicians Clinic - Elkhorn in Omaha. The role involves greeting patients, registering them, and coordinating schedules with accuracy and courtesy.

You will access EMR charts, verify demographics and insurance details, answer calls, and help patients navigate appointments while upholding confidentiality and service standards.