Emergency Department Information Concierge

CO125 Nebraska Methodist Hospital; United States; On-site; USD 22,000 - 30,000; Part time

Job summary

Nebraska Methodist Health System is seeking an ED front desk/greeter for the Saturday-Sunday shift (3:30 PM–9:00 PM) at Methodist Hospital in Omaha, NE. The role involves guiding patients, visitors, and staff, delivering information, and coordinating with ED and admitting teams to ensure smooth patient flow.

The ideal candidate will have excellent verbal and written communication, prior customer service experience (healthcare preferred), and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred in healthcare.
• Must be able to walk/stand for long periods in a busy ED setting.

Responsibilities

• Greets patients, employees, and visitors in a professional manner.
• Provides directions and information about clinical and administrative services.
• Communicates with ED staff about waiting patients and transportation needs.
• Assists patients and families by guiding them to Admitting for registration.
• Handles telephone messages and distributes information as needed.
• Supports admitting services and operations as directed.

Skills

Excellent communication

Customer service

multitasking

Computer skills

Transportation coordination

Reading hospital wayfinding

Education

High school diploma or GED

Tools

None

Job description

Nebraska Methodist Health System is seeking an ED front desk/greeter for the Saturday-Sunday shift (3:30 PM–9:00 PM) at Methodist Hospital in Omaha, NE. The role involves guiding patients, visitors, and staff, delivering information, and coordinating with ED and admitting teams to ensure smooth patient flow.

The ideal candidate will have excellent verbal and written communication, prior customer service experience (healthcare preferred), and the ability to multitask in a fast-paced environment.