Patient Care Concierge — Oncology Front Desk

OneOncology; Orange (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

OneOncology in California is seeking a friendly and detail-oriented Front Desk Receptionist to support the oncology practice and daily front-office operations. The role emphasizes patient services, accurate records, and professional communication.

You will handle reception tasks, appointment scheduling, insurance verification, and basic administrative duties in a fast-paced medical office environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical front desk preferred.
• Experience in oncology/hematology is a plus.
• Familiarity with EMR systems preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Check patients in/out and verify demographic information.
• Schedule, confirm, and coordinate patient appointments.
• Answer phone calls and route inquiries.
• Verify insurance information and referrals.
• Collect copayments and patient payments.
• Maintain organized reception area and ensure confidentiality.
• Coordinate with physicians and clinical staff to support flow.
• Assist with medical records and document scanning.
• Follow HIPAA privacy requirements and office policies.
• Provide compassionate assistance to patients and families.
• Perform other administrative duties as assigned.

Skills

Customer service

Communication skills

Time management

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Insurance verification tools

Job description

OneOncology in California is seeking a friendly and detail-oriented Front Desk Receptionist to support the oncology practice and daily front-office operations. The role emphasizes patient services, accurate records, and professional communication.

You will handle reception tasks, appointment scheduling, insurance verification, and basic administrative duties in a fast-paced medical office environment.