Patient Care Concierge & Insurance Verifier

Suvida Healthcare LLC; Mesquite (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Suvida Healthcare LLC in Mesquite, TX is seeking an Insurance Verification Specialist (Greeter) to be the first impression of the center. You will provide friendly customer service, verify benefits, answer questions, and support with scheduling and admissions.

You will work with the clinic team, manage calls, verify insurance, assist with referrals and EMR updates, and help ensure a smooth patient experience.

Qualifications

• 1+ years progressive work experience in the healthcare industry.
• 2+ years of customer service.
• Experience managing referrals and authorizations preferred.
• Experience in Value-based care operations preferred.
• Experience documenting electronic medical records.
• Comfortable working independently.

Responsibilities

• Ensures the highest level of customer service possible.
• Displays respect and concern for all patients.
• Attends all clinic huddles and clinic monthly meetings.
• Greets and Welcomes patients to the clinic.
• Assists patients to the seating area.
• Assists patients in wheelchair to the seating area.
• Assists patients with scheduling transportation to and from the clinic.
• Ensures all insurance benefits are verified and active.
• Collects any co-pays necessary for patient’s visit.
• Manages phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Manages patient referrals by processing them and obtaining authorizations.
• Assists in scheduling appointments for patient’s referrals.
• Updates patient information and making changes to EMR platform
• Other Duties as assigned

Skills

Customer service

Healthcare experience

Independent work

Communication

Patient service

Team collaboration

Education

High School Diploma or equivalent

Bachelor’s in Healthcare Administration, Business, or Hospitality

CPR/BLS Certification

Tools

EMR platform

Job description

Suvida Healthcare LLC in Mesquite, TX is seeking an Insurance Verification Specialist (Greeter) to be the first impression of the center. You will provide friendly customer service, verify benefits, answer questions, and support with scheduling and admissions.

You will work with the clinic team, manage calls, verify insurance, assist with referrals and EMR updates, and help ensure a smooth patient experience.