Patient Concierge & Insurance Verifications

Suvida; Mesquite (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Mental Health & Life Coaching

Holiday Time Off

Community Service Day

Parental Leave

Paid Time Off

401k with Match

Job summary

Suvida Healthcare is seeking an Insurance Verification Specialist (Greeter) to be the first point of contact for patients and visitors at our centers. You will deliver exceptional customer service, verify benefits, and support with scheduling and referrals.

Join a diverse, compassionate team dedicated to high-quality primary care for Medicare-eligible Hispanic seniors, with a focus on equity and a welcoming clinic experience.

Qualifications

• 1+ years progressive work experience in the healthcare industry.
• 2+ years of customer service.
• Experience managing referrals and authorizations preferred.
• Experience in Value-based care operations preferred.
• Experience documenting electronic medical records.
• Comfortable working independently.

Responsibilities

• Ensures the highest level of customer service possible.
• Displays respect and concern for all patients.
• Attends all clinic huddles and clinic monthly meetings.
• Greets and Welcomes patients to the clinic.
• Assists patients to the seating area.
• Assists patients in wheelchair to the seating area.
• Assists patients with scheduling transportation to and from the clinic.
• Ensures all insurance benefits are verified and active.
• Collects any co-pays necessary for patient’s visit.
• Manages phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Manages patient referrals by processing them and obtaining authorizations.
• Assists in scheduling appointments for patient’s referrals.
• Updates patient information and making changes to EMR platform.
• Other Duties as assigned

Skills

Healthcare experience

Customer service

Refs & authorizations

EMR documentation

Independent work

Education

High School Diploma or equivalent

Bachelor's in Healthcare Administration, Business, or Hospitality preferred

CPR/BLS Certification (or willing to obtain within 7 days of employment)

Tools

EMR platform

Job description

Suvida Healthcare is seeking an Insurance Verification Specialist (Greeter) to be the first point of contact for patients and visitors at our centers. You will deliver exceptional customer service, verify benefits, and support with scheduling and referrals.

Join a diverse, compassionate team dedicated to high-quality primary care for Medicare-eligible Hispanic seniors, with a focus on equity and a welcoming clinic experience.