Patient Services Representative

Defy Medical; Lorida (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Holidays

Medical

Dental

Health insurance

Job summary

Defy Medical, a Tampa-based concierge medical clinic offering telehealth nationwide, seeks a Patient Services Representative. The role centers on guiding patients, handling inquiries, and ensuring high-quality service. Applicants should be able to adapt to new computer programs and excel at communication.

The position emphasizes multitasking and problem solving, with a focus on patient satisfaction and professional, courteous interactions across departments.

Qualifications

• 1+ years in healthcare preferred.
• High School Diploma (associates in healthcare preferred).
• Active listening and problem-solving to provide exceptional customer service.
• Excellent interpersonal and written/verbal communication including phone and e-mail etiquette.
• Ability to learn and utilize multiple computer programs.

Responsibilities

• Communicating with clients, medical assistants, and nurses within the organization.
• Answer multi-line phone system and take appointments or direct calls to the appropriate department.
• Check voicemails and return customer calls.
• Organize and maintain cleanliness of working areas, supplies, and equipment.
• Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction.

Skills

Active listening

Problem solving

Communication

Interpersonal skills

Multitasking

Education

High School Diploma

Associate's degree in healthcare (preferred)

Tools

CRM software

Job description

Must be a Florida resident to apply Who Are We?

Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.

Defy Medical is looking for a Patient Services Representative to add to our growing team. Through patience, integrity, education, and understanding a Patient Services Representative will guide our patients to feeling better and improving their lives.

A Patient Services Representative at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key element to being successful in this role.

Responsibilities

• Communicating with clients, medical assistants, and nurses within the organization.
• Answer multi-line phone system and take appointments or direct calls to the appropriate department.
• Check voicemails and return customer calls
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction

Qualifications

• 1 + years in healthcare preferred
• High School Diploma (associates in healthcare preferred)
• Ability to execute active listening and problem-solving skills to provide exceptional customer service.
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
• Excellent written and verbal communication skills including phone and e-mail etiquette.
• Ability to effectively learn and utilize multiple computer programs.

Shifts Available

• Monday-Friday 10:45am-7:30pm

Benefits

• Paid Holidays
• Medical
• Dental
• Health insurance