Patient-Focused Medical Front Desk & Scheduling Pro

Community Medical Group; Florida; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

17 days of paid time off

11 paid holidays and one floating

Medical, dental, and vision coverage

401(k) retirement plan with company/US

Company-paid life insurance

Professional growth opportunities

Job summary

Community Medical Group is seeking a Front Office Medical Receptionist to join our Margate, FL team. This role serves as the first point of contact, ensuring a welcoming experience while supporting scheduling, registration, and insurance verification in a fast-paced medical center.

The ideal candidate will have healthcare front office experience, strong communication skills, and proficiency in Microsoft Office and EHR systems.

Qualifications

• Healthcare front office experience preferred.
• Proficiency with Microsoft Office applications.
• Experience with Electronic Health Records (EHR) preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to understand and utilize medical terminology.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience processing payments and using credit card terminals preferred.
• Bilingual in English and Spanish or English and Creole preferred.

Responsibilities

• Provide exceptional customer service by greeting patients and visitors in a professional and courteous manner.
• Answer and direct telephone calls while assisting with patient inquiries and requests.
• Complete new patient registration and accurately enter demographic information into the electronic health record system.
• Verify insurance coverage, patient demographics, and eligibility information to support accurate billing and patient records.
• Conduct patient check-in and check-out processes efficiently and accurately.
• Schedule, confirm, and manage patient appointments.
• Collect co-payments and self-pay balances while maintaining accurate financial records.
• Document patient messages, requests, and concerns according to established procedures.
• Receive, scan, route, and process incoming documentation and correspondence.
• Assist with forms, referrals, medical records requests, and other patient-related documentation.
• Maintain efficient patient flow and help minimize wait times throughout the day.
• Utilize Microsoft Office and Electronic Health Record (EHR) systems for data entry, reporting, and administrative tasks.
• Ensure compliance with HIPAA, OSHA, and company policies and procedures.
• Perform additional duties as assigned.

Skills

Customer service

Verbal and written communication

Attention to detail

Multitasking

Bilingual EN/ES/Creole

Healthcare front office

Microsoft Office proficiency

Tools

EHR system

Credit card terminals

Job description

Community Medical Group is seeking a Front Office Medical Receptionist to join our Margate, FL team. This role serves as the first point of contact, ensuring a welcoming experience while supporting scheduling, registration, and insurance verification in a fast-paced medical center.

The ideal candidate will have healthcare front office experience, strong communication skills, and proficiency in Microsoft Office and EHR systems.