Patient Care Concierge (Front Office)

Sentara; Williamsburg (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid time off

Educational assistance

Student loan repayment

Job summary

Sentara Health is seeking a Patient Care Specialist for the Williamsbug, VA office to provide non-clinical administrative support and ensure an excellent patient experience. The role focuses on answering phones, scheduling appointments, and addressing patient questions in a collaborative team environment.

The position requires a HS Diploma (or Associate degree), 3 years of customer service experience, and 1 year in areas like health insurance plans or medical records. EMR experience preferred.

Qualifications

• HS diploma required; associate degree or higher preferred in lieu of experience.
• 3 years customer service experience required.
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.
• Electronic Medical Record (EMR) experience preferred.

Responsibilities

• Answer phones and schedule patient appointments.
• Answer patient questions and assist with check-in/out.
• Provide non-clinical administrative support to the physician's office.

Skills

Customer Service

Communication

Teamwork

Scheduling

Patient inquiries

Education

HS Diploma

Associate degree or higher

Tools

Electronic Medical Records (EMR)

Job description

Sentara Health is seeking a Patient Care Specialist for the Williamsbug, VA office to provide non-clinical administrative support and ensure an excellent patient experience. The role focuses on answering phones, scheduling appointments, and addressing patient questions in a collaborative team environment.

The position requires a HS Diploma (or Associate degree), 3 years of customer service experience, and 1 year in areas like health insurance plans or medical records. EMR experience preferred.