Patient Care Concierge | Front Desk Specialist (Optical)

Keplr Vision; Austin (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

Job summary

Jansen Optical in Austin, TX is seeking a Patient Care Coordinator I to be the welcoming front desk presence, handling scheduling, check-ins, and smooth patient flow. You will warmly guide patients through the visit, answer questions, and coordinate front desk operations.

The role emphasizes excellent communication, computer proficiency, and teamwork in a fast-paced care environment with competitive hourly pay and benefits.

Qualifications

• 1+ year of customer service experience (healthcare or optical experience is a bonus)
• Excellent communication skills and a friendly, professional demeanor
• Comfortable with computers and quick to learn new systems
• A team player with a positive attitude and strong organizational skills

Responsibilities

• Be the welcoming voice on the phone, helping patients with scheduling and questions
• Greet and check in patients with professionalism and warmth
• Keep things running smoothly with efficient front desk operations
• Support patient flow with strong multitasking and time management skills

Skills

Customer service

Phone etiquette

Communication skills

Time management

Team player

Tools

Scheduling software

Computer literacy

Job description

Jansen Optical in Austin, TX is seeking a Patient Care Coordinator I to be the welcoming front desk presence, handling scheduling, check-ins, and smooth patient flow. You will warmly guide patients through the visit, answer questions, and coordinate front desk operations.

The role emphasizes excellent communication, computer proficiency, and teamwork in a fast-paced care environment with competitive hourly pay and benefits.