Patient Care Coordinator - Front Desk & Patient Experience

Talentify; Madison (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, and Dental benefits

PTO

401k with match

Job summary

Eye Contact Madison West is seeking a friendly, organized Patient Care Coordinator I to be the heartbeat at our front desk. You’ll greet patients, handle scheduling, answer questions, and keep front desk operations running smoothly with warmth and professionalism.

Ideal candidates have at least 1 year of customer service experience, comfort with computers, and a team-oriented attitude. This role offers a guaranteed hourly rate, benefits, and opportunities to grow within a caring eye-care

Qualifications

• 1+ year of customer service experience (healthcare or optical experience a bonus).
• Excellent communication and a friendly, professional demeanor.
• Comfortable with computers and quick to learn new systems.
• Team player with a positive attitude and strong organizational skills.

Responsibilities

• Be the welcoming voice on the phone, helping patients with scheduling and questions.
• Greet and check in patients with professionalism and warmth.
• Keep front desk operations running smoothly and efficiently.
• Support patient flow with multitasking and time management.

Skills

Customer service

Communication skills

Time management

Team player

Tools

Computers

Job description

Eye Contact Madison West is seeking a friendly, organized Patient Care Coordinator I to be the heartbeat at our front desk. You’ll greet patients, handle scheduling, answer questions, and keep front desk operations running smoothly with warmth and professionalism.

Ideal candidates have at least 1 year of customer service experience, comfort with computers, and a team-oriented attitude. This role offers a guaranteed hourly rate, benefits, and opportunities to grow within a caring eye-care