Neurology Patient Experience Coordinator

Providence Health Plan Group; Medford, Northern (OR, KY); Hybrid; USD 29,000 - 44,000; Full time

Job summary

Providence is seeking a Patient Care Coordinator to be the first point of contact for patients and visitors, delivering outstanding service in person or by phone, and acting as a liaison between patients and providers throughout the administrative flow.

You will perform essential front- and back-office duties with increasing independence to ensure a smooth clinic operation and a positive patient experience for families.

Qualifications

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Be the first point of contact for patients and visitors, delivering excellent service in person or by phone.
• Act as liaison between patients and providers throughout the administrative flow of care.
• Perform core front- and back-office duties with increasing independence.
• Support routine healthcare services to ensure smooth clinic operations.

Skills

Customer service

Healthcare experience

Tools

EMR systems

Job description

Providence is seeking a Patient Care Coordinator to be the first point of contact for patients and visitors, delivering outstanding service in person or by phone, and acting as a liaison between patients and providers throughout the administrative flow.

You will perform essential front- and back-office duties with increasing independence to ensure a smooth clinic operation and a positive patient experience for families.