Medical Receptionist

Frey Consulting Group; Framingham (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bay State Physical Therapy in Massachusetts is seeking a Medical Receptionist to join our team. The role involves greeting patients, scheduling, verifying benefits, and supporting billing and administrative tasks in a collaborative clinic.

You will work in a patient-centered environment that emphasizes mentorship, continuing education, and a clear career path. The position offers a team-oriented culture and opportunities for growth.

Qualifications

• Experience in a medical office, healthcare setting, or front desk role required.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

Bay State Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Medical Receptionist to join our team. Our clinic is a true team environment where collaboration isn’t just encouraged, it’s how we work every day. Clinicians have the opportunity to learn from one another and deliver compassionate, patient-centered care – while benefiting from mentorship, extensive continuing education, and a structured career path. Community involvement is a huge part of our culture, and we’re passionate about engaging with our community!

What You’ll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We’re Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team-oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients' lives every day
• Collaborative environment where teamwork and patient care come first

Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.