Patient Care Concierge | Front Desk & Scheduling

Miller Family Eyecare; Cedar Rapids (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

PTO

401k + match

Job summary

Miller Family Eyecare in Cedar Rapids, IA is seeking a Patient Care Coordinator I to be the friendly first point of contact for patients. You will manage scheduling, check-in, and front desk operations with warmth and professionalism.

Ideal candidates bring 1+ year of customer service experience, strong communication, and computer literacy. This role emphasizes teamwork, efficiency, and compassionate patient care in a busy eyecare practice.

Qualifications

• 1+ year of customer service experience (healthcare or optical is a bonus)
• Excellent communication skills and a friendly, professional demeanor
• Comfortable with computers and quickly learning new systems
• A team player with strong organizational skills and a positive attitude

Responsibilities

• Be the welcoming voice on the phone, assisting patients with scheduling and questions
• Greet and check in patients with professionalism and warmth
• Maintain smooth front desk operations to support a stress-free visit
• Assist patient flow with multitasking and time-management skills

Skills

Customer service

Healthcare/optical experience

Communication skills

Computer literacy

Team player

Job description

Miller Family Eyecare in Cedar Rapids, IA is seeking a Patient Care Coordinator I to be the friendly first point of contact for patients. You will manage scheduling, check-in, and front desk operations with warmth and professionalism.

Ideal candidates bring 1+ year of customer service experience, strong communication, and computer literacy. This role emphasizes teamwork, efficiency, and compassionate patient care in a busy eyecare practice.