Patient Care Coordinator

Miller Family Eyecare; Cedar Rapids (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

PTO

401k + match

Job summary

Miller Family Eyecare in Cedar Rapids, IA is seeking a Patient Care Coordinator I to be the friendly first point of contact for patients. You will manage scheduling, check-in, and front desk operations with warmth and professionalism.

Ideal candidates bring 1+ year of customer service experience, strong communication, and computer literacy. This role emphasizes teamwork, efficiency, and compassionate patient care in a busy eyecare practice.

Qualifications

• 1+ year of customer service experience (healthcare or optical is a bonus)
• Excellent communication skills and a friendly, professional demeanor
• Comfortable with computers and quickly learning new systems
• A team player with strong organizational skills and a positive attitude

Responsibilities

• Be the welcoming voice on the phone, assisting patients with scheduling and questions
• Greet and check in patients with professionalism and warmth
• Maintain smooth front desk operations to support a stress-free visit
• Assist patient flow with multitasking and time-management skills

Skills

Customer service

Healthcare/optical experience

Communication skills

Computer literacy

Team player

Job description

Patient Care Coordinator I - Miller Family Eyecare in Cedar Rapids IA

Join Our Team as a Patient Care Coordinator @ Miller Family Eyecare, located at 576 Boyson Rd NE, Cedar Rapids, IA 52402

Are you someone who thrives on making people feel welcome and cared for? Do you love creating positive first impressions and being the go-to person for support? At Miller Family Eyecare, our Mission is to Save Eyes & Spark Joy! We're looking for a warm, organized, and patient-focused individual to be the heartbeat of our front desk.

As a Patient Care Coordinator, you'll be the first smile patients see and the friendly voice they hear. You'll help create a seamless experience from check-in to check-out, making every visit feel personal and stress-free.

Competitive & guaranteed hourly rate + benefits + being a part of an amazing environment!

Pay & Schedule:

• $18-22/hour
• Monday - Friday hours, NO WEEKENDS!

What You'll Be Doing:

• Be the welcoming voice on the phone, helping patients with scheduling and questions
• Greet and check in patients with professionalism and warmth
• Keep things running smoothly with efficient front desk operations
• Support patient flow with strong multitasking and time management skills

What We're Looking For:

• 1+ year of customer service experience (healthcare or optical experience is a bonus!)
• Excellent communication skills and a friendly, professional demeanor
• Comfortable with computers and quick to learn new systems
• A team player with a positive attitude and strong organizational skills

Why You'll Love It Here:

• Competitive Benefits - We offer excellent medical, vision, and dental benefits + PTO, holiday pay, 401k + match & so much more!
• Growth Opportunities - Within each group of practices and at the corporate level, where applicable, we promote from within and support your career journey.
• Upward Mobility- Whether you're aiming for leadership or specialization, we'll help you get there.
• Supportive Culture- Join a team that values your contributions and celebrates your success.

A Personal Touch From Our Optometrist:

At Miller Family Eyecare, we believe Eyes Matter. Eyecare Matters. We take pride in creating a warm, welcoming environment where every patient feels like family and every team. member feels supported. Our culture is built on collaboration, celebration, and compassion - whether it's cheering each other on, sharing lunch together, or celebrating milestones big and small.

Here, your work truly makes a difference, and you'll be surrounded by people who care about our patients, our practice, and each other.

Ready to Launch Your Career?

We're excited to train the right candidate! If you're passionate about patient care and want to grow in a supportive, fast-paced environment, we'd love to meet you.