Patient Care Concierge & Front Desk Pro

US Eye; Sarasota (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye is seeking a Patient Care Representative in Sarasota, FL to be the friendly, professional first and last contact for patients. You will verify information, assist with forms, schedule appointments, and handle check-out responsibilities with accuracy.

The role requires a high school diploma, customer service experience, and proficiency in Microsoft Office, in a fast-paced setting. Travel to other locations may be required.

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions around patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Skills

Customer service experience

Reading and writing basic math

Education

High school diploma

Tools

Microsoft Office

Job description

US Eye is seeking a Patient Care Representative in Sarasota, FL to be the friendly, professional first and last contact for patients. You will verify information, assist with forms, schedule appointments, and handle check-out responsibilities with accuracy.

The role requires a high school diploma, customer service experience, and proficiency in Microsoft Office, in a fast-paced setting. Travel to other locations may be required.