Patient Care Concierge — Front Desk

Centrum Health; McAllen, Northern (TX, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

NeueHealth is seeking a Front Desk Receptionist to provide essential administrative support at our McAllen clinic. You will welcome patients, check in/out, coordinate scheduling, and liaise with providers and staff to ensure smooth operations.

The ideal candidate has high school diploma or GED, at least 1 year of receptionist experience, strong organizational and communication skills, empathy, and a commitment to patient care. Bilingual abilities are a plus.

Qualifications

• High school diploma or GED required or equivalent.
• 1 year of receptionist or front-desk experience preferred.
• Bilingual (English plus another language) preferred depending on location.

Responsibilities

• Check patients in and out.
• Use Microsoft Office Suite and other clinic systems.
• Update and file patient records.
• Verify insurance and obtain forms.
• Return patient calls daily and timely.
• Answer and route calls and greet patients.
• Follow safety and confidentiality policies; safeguard access.
• Coordinate provider schedules and patient flow.
• Maintain office inventory and equipment; anticipate needs.

Skills

Organizational skills

Communication skills

Empathy

Problem-solving

Time management

Confidentiality

Education

High school or GED equivalent

Tools

Microsoft Office Suite

Job description

NeueHealth is seeking a Front Desk Receptionist to provide essential administrative support at our McAllen clinic. You will welcome patients, check in/out, coordinate scheduling, and liaise with providers and staff to ensure smooth operations.

The ideal candidate has high school diploma or GED, at least 1 year of receptionist experience, strong organizational and communication skills, empathy, and a commitment to patient care. Bilingual abilities are a plus.