Bilingual Front Desk & Patient Concierge

Centrum Health; Irving (TX); On-site; USD 29,000 - 38,000; Full time

Job summary

NeueHealth is seeking a Front Desk Receptionist to provide essential administrative support at our Irving clinic. You will greet patients, manage check-ins/outs, and handle scheduling, records, and referrals with accuracy and empathy.

As the first point of contact, you will ensure smooth operations, communications with providers and patients, and adherence to privacy policies. Prior receptionist experience and bilingual English/Spanish skills are preferred.

Qualifications

• High school diploma or GED required.
• 1+ year receptionist experience preferred.
• Bilingual English/Spanish required.
• Excellent customer service and communication skills.
• Strong organization and multitasking abilities.
• Attention to patient confidentiality and data privacy.

Responsibilities

• Check patients in and out.
• Use Microsoft Office and clinic software.
• Update and file patient records.
• Verify insurance and obtain consent forms.
• Return patient calls daily and timely.
• Process patient referrals.
• Answer calls, greet patients, and route inquiries.
• Follow safety and security policies; protect passwords and codes.
• Optimize provider schedules and patient satisfaction.
• Maintain office inventory and equipment; anticipate supply needs.
• Travel to clinics within the region as needed.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Written & verbal communication

Confidentiality

Compassionate & approachable

Responsible & trustworthy

Computer literacy

Education

High school or GED equivalent

Tools

Microsoft Office Suite

Job description

NeueHealth is seeking a Front Desk Receptionist to provide essential administrative support at our Irving clinic. You will greet patients, manage check-ins/outs, and handle scheduling, records, and referrals with accuracy and empathy.

As the first point of contact, you will ensure smooth operations, communications with providers and patients, and adherence to privacy policies. Prior receptionist experience and bilingual English/Spanish skills are preferred.