Clinic Front Desk & Patient Concierge

El Centro Family Health; Las Vegas (NM); On-site; USD 42,981,000 - 54,443,000; Full time

Benefits offered by this job

401(k) Retirement Plan

7 Paid Holidays

Paid Sick Time

Medical, Dental, and Vision Insurance

Employer-Paid Basic Life Insurance

Voluntary Employee Benefits

Employee Assistance Program (EAP)

Education Reimbursement

Flexible Spending Account (FSA)

Job summary

El Centro Family Health in New Mexico is seeking a Clinic Receptionist to greet patients, manage the front desk, and support the clinical team. You will handle scheduling, intake, insurance verification, and payment processing with a focus on courtesy and efficiency.

This role requires strong communication, confidentiality, Spanish-English bilingual ability preferred, and a willingness to travel to outlying clinics as needed.

Qualifications

• Two years of experience in customer service or similar field.
• High School Diploma or equivalent.
• Strong working knowledge of Microsoft Office (Excel/Word) and Outlook.
• Proficient with computers, copiers, and fax machines.
• Basic knowledge of math and accounting procedures.
• Excellent telephone etiquette and written communication.
• Ability to travel to outlying locations.
• Valid driver’s license and auto insurance per NM law.
• Strong interpersonal skills for diverse communities.

Responsibilities

• Obtains co-pay and insurance information at visit start.
• Greet patients, visitors, and staff with professionalism.
• Answer phones and route messages to appropriate staff.
• Assist with scheduling and updating patient information.
• Verify insurance data and coordinate billing information.
• Collect payments and maintain accurate daily cash records.
• Ensure HIPAA confidentiality and security.
• Maintain skills through continuing education and training.
• Support front office operations at designated sites and travel as needed.

Skills

Customer service

Microsoft Office

Verbal and written communication

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Computer/office equipment

Copiers

Fax machines

Internet Explorer

Outlook

Excel

Job description

El Centro Family Health in New Mexico is seeking a Clinic Receptionist to greet patients, manage the front desk, and support the clinical team. You will handle scheduling, intake, insurance verification, and payment processing with a focus on courtesy and efficiency.

This role requires strong communication, confidentiality, Spanish-English bilingual ability preferred, and a willingness to travel to outlying clinics as needed.