Front Desk Receptionist - McAllen

Socket.dev; McAllen (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

NeueHealth is seeking a Front Desk Receptionist to provide essential administrative support for our clinic, working with providers and patients to ensure accurate, timely care management and communication. The role emphasizes empathy, organization, and patient-first service.

As the first point of contact in the clinic, you will manage check-ins, coordinate scheduling, and support daily operations to maintain a smooth patient flow and high-quality care delivery.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of receptionist experience preferred.
• Excellent customer service skills.
• Strong computer literacy and familiarity with office software.

Responsibilities

• Check patients in and out.
• Use Microsoft Office Suite and office applications.
• Update and file patient medical records.
• Verify insurance information and obtain consent forms.
• Return patient calls daily and promptly.
• Process patient referrals.
• Answer and route phone calls and greet patients.
• Protect confidential information and maintain security.
• Support provider schedules and patient satisfaction with efficient scheduling.
• Maintain office inventory and equipment; anticipate supply needs.

Skills

Customer service

Bilingual English/Spanish

Computer literacy

Education

High school diploma or GED

1 year receptionist experience

Job description

WHO WE ARE

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics - Centrum Health and Premier Medical - as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

Clinic Location: 4903 N McColl Rd, McAllen, TX 78504

JOB SUMMARY

This role will provide essential administrative support to ensure the efficient operation of our medical clinic. Working closely with providers and patients, the Front Desk Receptionist will manage tasks related to patient care management, organization, and communication with accuracy, quality, and promptness.

The Front Desk Receptionist should demonstrate exceptional organizational abilities, empathy, and a commitment to patient care. As the first point of contact in the clinic, this position will play a crucial role in problem-solving, organization, and time management to facilitate the smooth and productive flow of the clinic.

DUTIES & RESPONSIBILITIES

The Front Desk Receptionist job description is intended to point out major responsibilities within the role, but it is not limited to these items.

• Check patients in and out.
• Use various computer applications (ie. Microsoft Office Suite)
• Update and file patient medical records.
• Insurance verification and obtain consent forms.
• Return patients' phone calls daily and timely.
• Processing patient referrals.
• Answer and route phone calls accurately and greet patients.
• Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
• Other duties and responsibilities as assigned.

EDUCATION AND PROFESSIONAL EXPERIENCE

LICENSURES AND CERTIFICATIONS

• High school or GED equivalent
• Minimum of 1-year experience as a receptionist
• Bilingual (English and another language preferred dependent on location)
• Excellent customer service skills
• Computer literacy

PROFESSIONAL COMPETENCIES

• Respect for patient confidentiality.
• Compassionate and approachable
• Responsible and trustworthy
• Exceptional organizational skills to ensure that exceptional patient care is provided.
• Excellent written and verbal communication skills

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.