Vision Care Concierge

Luxottica; Lawrenceville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience and ensure top-quality Optometric care. You will link doctor and retail functions, greet customers promptly, explain services, and maintain patient records with care.

In this role you will assist with frame and lens selections, support pre-examination testing, and help manage inventory while maintaining HIPAA compliance. Join a team focused on service and style.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.

Skills

Customer service

Communication

Sales skills

Attention to detail

Education

High School diploma or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience and ensure top-quality Optometric care. You will link doctor and retail functions, greet customers promptly, explain services, and maintain patient records with care.

In this role you will assist with frame and lens selections, support pre-examination testing, and help manage inventory while maintaining HIPAA compliance. Join a team focused on service and style.