Patient Care Concierge – Dental Office

Bedi Dental Group; Massachusetts; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short and Long-term disability

401(k) with company match

Paid time off (PTO) and Holidays

Job summary

Bedi Dental Group is seeking a highly organized Patient Care Coordinator to join our team. The role focuses on front-desk concierge duties, patient reception, and supporting providers with a friendly, professional demeanor.

The ideal candidate excels at managing calls, scheduling, verifying insurance, and guiding patients through treatment plans while collecting co-pays. Strong computer skills and dental software familiarity are preferred.

Qualifications

• Experience in a dental office preferred.
• High school diploma or equivalent; some college preferred.
• Proficiency with computers for word processing and records management; knowledge of dental software.
• Eaglesoft and/or Dentrix knowledge a plus.

Responsibilities

• Acting as the front-of-house concierge for patients; greeting and attending to patient concerns while leading with empathy.
• Excellent phone skills, ability to handle multiple calls at once while managing front desk duties.
• Booking and managing a live -document schedule to maximize daily appointments and office productivity.
• Verifying patient insurance options and converge.
• Consulting with patients on treatment plans and collecting co-payments.
• Reliability and accountability for personal schedule and time management.
• Maintaining a friendly and processional demeanor while at the front desk.
• Maintaining a positive attitude with patients and staff.
• Ability to work independently.

Skills

Front desk concierge

Phone skills

Appointment scheduling

Insurance verification

Treatment plan discussion

Time management

Education

High school diploma or equivalent

Some college preferred

Tools

Eaglesoft

Dentrix

Job description

Bedi Dental Group is seeking a highly organized Patient Care Coordinator to join our team. The role focuses on front-desk concierge duties, patient reception, and supporting providers with a friendly, professional demeanor.

The ideal candidate excels at managing calls, scheduling, verifying insurance, and guiding patients through treatment plans while collecting co-pays. Strong computer skills and dental software familiarity are preferred.