Patient Care Concierge & Clinic Operations Lead

Audiology Center Inc; Kennewick (WA); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Performance Bonus Eligibility

Health Coverage: Company-sponsored

401k Retirement plan with companymatch

Paid Time Off

Job summary

Audiology Center Inc. is seeking a dependable Medical Receptionist to manage the front desk, schedule appointments, and support on-site doctors. You will greet patients, handle intake and billing tasks, and collaborate with the front office team to ensure a smooth clinic flow.

The ideal candidate brings 3+ years of medical office experience, strong communication, and a patient-focused mindset to maintain high service standards in a fast-paced environment.

Qualifications

• Must be legally authorized to work in the United States and pass a background check.
• High school diploma or equivalent.
• 3+ years recent, hands-on medical receptionist/ front office experience.
• Direct experience processing VA, L&I and state/federal insurance docs is preferred.
• Familiarity with medical terminology, HIPAA, and EHR software.
• Excellent communication, attention to detail, and multi-tasking ability.
• Reliable, punctual, and collaborative across offices and providers.
• Travel to local sister branch or out of state for training as needed.

Responsibilities

• Greet patients and verify details, guiding them through sign-in.
• Answer calls, reply to emails/texts, and coordinate care.
• Manage calendar and book appointments for providers.
• Maintain a calm, organized lobby and waiting area.
• Coordinate with sister office for cross-location bookings.
• Process insurance authorizations and collect payments.
• Enter patient data into EMR and ensure HIPAA compliance.

Skills

Excellent communication

Attention to detail

Multi-tasking

Team cooperation

Verbal and written communication

Patient-focused service

Reliability

Education

High school diploma or equivalent

Tools

EHR software

Medical terminology

HIPAA compliance

Job description

Audiology Center Inc. is seeking a dependable Medical Receptionist to manage the front desk, schedule appointments, and support on-site doctors. You will greet patients, handle intake and billing tasks, and collaborate with the front office team to ensure a smooth clinic flow.

The ideal candidate brings 3+ years of medical office experience, strong communication, and a patient-focused mindset to maintain high service standards in a fast-paced environment.