Patient Care Concierge — Clinic Front Desk

CommonSpirit Health; Dickinson (ND); On-site; USD 22,000 - 31,000; Full time

Job summary

CommonSpirit Health in Dickinson, ND seeks a friendly Clinic Receptionist to be the welcoming heart of the clinic. You will manage patient check-in, coordinate administrative tasks, and guide patients through care instructions with compassion.

The role requires strong interpersonal skills, proficiency with healthcare technology, and a patient, adaptable approach to ensure a positive patient experience. Prior experience with EMRs and office software is preferred.

Qualifications

• High school diploma or equivalent required or an equivalent combination of education and/or experience.
• Strong customer service orientation and interpersonal skills.

Responsibilities

• Establishes and maintains effective working relationships and outstanding customer service skills.
• Performs patient check‑in at the time of the visit, interviews patients and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Copies/scans patient medical records, benefits/insurance information, and related materials into the correct location in the EMR system.
• Collects patient responsibility payments and answers routine patient insurance and billing inquiries.
• Answers phone calls, schedules appointments, ensures insurance coverage, and informs patients about required documentation and time‑of‑service payments.

Skills

Interpersonal skills

Customer service

Technology proficiency

Education

High School diploma or equivalent

Tools

Meditech

Allscripts

Google Workspace

Microsoft Office

Job description

CommonSpirit Health in Dickinson, ND seeks a friendly Clinic Receptionist to be the welcoming heart of the clinic. You will manage patient check-in, coordinate administrative tasks, and guide patients through care instructions with compassion.

The role requires strong interpersonal skills, proficiency with healthcare technology, and a patient, adaptable approach to ensure a positive patient experience. Prior experience with EMRs and office software is preferred.