Patient Concierge & Front Desk Associate

CHI; Bismarck (ND); On-site; USD 21,000 - 28,000; Full time

Job summary

CHI St. Alexius Health in Bismarck, ND is seeking a Clinic Receptionist to greet guests, deliver patient-centered service, and handle comprehensive administrative tasks within the patient intake process. You will perform routine duties, manage records, and support clinical staff to ensure a smooth clinic experience.

The role emphasizes patient focus, attention to detail, and reliable front-office operations in a busy clinic setting.

Qualifications

• Highschool Diploma or Equivalent.
• Previous administrative experience preferred.

Responsibilities

• Patient Intake & Check-Out: Manage the full patient lifecycle, including efficient check-in/check-out, notifying clinical staff of arrivals, and providing updates on potential appointment delays.
• Documentation & Record Management: Maintain accurate electronic medical records by scanning identification, insurance, and referral documents, and preparing comprehensive charts for daily appointments.
• Financial Administration: Collect copays and deductibles at the time of service, perform daily cash drawer reconciliation, and ensure all financial transactions are processed accurately.
• Scheduling & Communication: Handle incoming phone calls, schedule patient appointments, confirm next-day visits, and conduct follow-ups regarding "no-show" policies.
• Front-Office Operations: Manage office mail, monitor inventory, order supplies, and ensure all admitting processes remain in compliance with clinic and regulatory policies.
• Data Integrity: Verify and update patient and insurance information to ensure administrative efficiency and adherence to office guidelines.

Job description

CHI St. Alexius Health in Bismarck, ND is seeking a Clinic Receptionist to greet guests, deliver patient-centered service, and handle comprehensive administrative tasks within the patient intake process. You will perform routine duties, manage records, and support clinical staff to ensure a smooth clinic experience.

The role emphasizes patient focus, attention to detail, and reliable front-office operations in a busy clinic setting.