Patient Care Concierge

Boomerang Healthcare Limited; Portland (OR); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Amazing work-life balance

Medical benefits

Dental benefits

Vision benefits

Prescription benefits

401K with matching

License & Tuition reimbursement

Paid Time Off

Holiday Pay

Discount programs

Professional growth

Job summary

Boomerang Healthcare is seeking a Patient Care Coordinator I in Portland, OR to manage communications among patients, families, attorneys, and care providers. You will answer calls, emails, and chats, coordinate appointments, and work with clinical staff to ensure quality patient care.

The role emphasizes adherence to HIPAA, data accuracy, and collaboration across clinical and administrative teams to improve patient outcomes in a supportive, patient-centered environment.

Qualifications

• High school diploma or GED required.
• Customer service: 1 year preferred.
• Medical office: 2 years preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Handle calls from patients, attorneys, nurse case managers, adjusters, and other stakeholders.
• Provide accurate information and assistance, ensuring a high level of customer satisfaction.
• Assess caller concerns, determine the best course of action, and resolve or elevate issues promptly.
• Utilize problem solving skills to address and mitigate escalated Tier 1 calls effectively.
• Schedule patient appointments, ensuring optimal use of clinic resources.
• Answer pre-visit questions and provide necessary information to patients.
• Partner with clinical staff to ensure best practices in handling medication and authorization calls.
• Facilitate communication between clinical and administrative teams.
• Ensure compliance with professional standards and regulatory requirements for insurance.
• Verify PPO/Medicare insurance patients and create charts as needed.
• Route calls to appropriate departments when necessary.
• Enter data and information accurately into the desired database location. Complete tasks assigned by Tier 3 within the specified deadlines.
• Use Zendesk to track and manage tasks provided by Tier 3.
• Answer incoming chats from patients and stakeholders, providing timely and accurate responses.
• Become familiar with California work rules and regulations.
• Maintain basic knowledge of commercial HMO/PPO insurance and personal injury cases.
• Act as a liaison between the UR Department, adjusters, attorneys, and the authorization department to secure treatment authorizations.
• Navigate Electronic Medical Records (EMR) systems to follow up on requests and resolve issues.
• Document calls and interactions accurately.
• Adhere to HIPAA and confidentiality laws regarding the protection of health information.
• Partner with Medical Assistants (MAs) and Scribes to promptly handle medication issues.
• Assumes other responsibilities as appropriate to the position and organizational needs.

Skills

Customer service

Bilingual Spanish

Education

High school diploma or GED

Job description

Boomerang Healthcare is seeking a Patient Care Coordinator I in Portland, OR to manage communications among patients, families, attorneys, and care providers. You will answer calls, emails, and chats, coordinate appointments, and work with clinical staff to ensure quality patient care.

The role emphasizes adherence to HIPAA, data accuracy, and collaboration across clinical and administrative teams to improve patient outcomes in a supportive, patient-centered environment.