Patient Care Concierge

UofL Health; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UofL Health in Louisville, KY is seeking a medical receptionist to manage front desk duties, answer calls, schedule appointments and update patient information. You will work closely with clinical staff to ensure patients receive timely, accurate care.

The role requires compassionate communication, attention to detail, and proficiency with Centricity BPM. You will uphold HIPAA standards, maintain patient privacy, and contribute to a smooth, patient-centered experience.

Qualifications

• Welcomes patients and visitors with courtesy and answers inquiries.
• Registers patients in Centricity BPM and schedules appointments.
• Maintains patient records and updates demographics.
• Performs appointment reminders calls and processes referrals.
• Ensures HIPAA privacy and security in daily tasks.

Responsibilities

• Welcomes patients and visitors by greeting warmly and answering or referring inquiries.
• Registers patients in Centricity BPM, and schedules appointments.
• Maintains and retrieves patient records, ensuring accuracy and privacy.
• Schedules appointments for patients and coordinates with divisions.
• Performs call-center tasks and appointment reminder calls.

Skills

Customer service

Phone etiquette

Scheduling

Records management

Tools

Centricity BPM

Job description

UofL Health in Louisville, KY is seeking a medical receptionist to manage front desk duties, answer calls, schedule appointments and update patient information. You will work closely with clinical staff to ensure patients receive timely, accurate care.

The role requires compassionate communication, attention to detail, and proficiency with Centricity BPM. You will uphold HIPAA standards, maintain patient privacy, and contribute to a smooth, patient-centered experience.