Patient Care Concierge

Nflsurgeons; Fort Walton Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare practice in Fort Walton Beach is looking for a Patient Care Representative to manage patient calls and inquiries. This role involves scheduling appointments, verifying patient information, and documenting interactions. Candidates should have strong communication skills, experience in a call center or healthcare setting, and comfort with technology. The position requires attention to detail, multitasking abilities, and a professional demeanor to ensure positive patient experiences and efficient clinic operations.

Qualifications

• High school diploma or equivalent required; medical office or customer service training preferred.
• 1–2 years of call center or healthcare experience required (orthopedic or specialty practice experience preferred).
• Knowledge of medical terminology, insurance verification, and EMR systems strongly preferred.

Responsibilities

• Answer high volumes of incoming calls in a courteous and professional manner.
• Schedule, reschedule, and cancel patient appointments.
• Verify and update patient demographics, insurance, and contact information.
• Route calls, messages, and tasks to the correct department.
• Document all patient interactions in the electronic medical record (EMR).

Skills

Excellent verbal and written communication skills

Strong customer service focus

Ability to multitask

Detail-oriented

Comfortable with technology

Team-oriented

Education

High school diploma or equivalent

Medical office or customer service training

1–2 years of call center or healthcare experience

Tools

Electronic Medical Record (EMR) systems

Microsoft Office applications

Phone systems

Job description

A healthcare practice in Fort Walton Beach is looking for a Patient Care Representative to manage patient calls and inquiries. This role involves scheduling appointments, verifying patient information, and documenting interactions. Candidates should have strong communication skills, experience in a call center or healthcare setting, and comfort with technology. The position requires attention to detail, multitasking abilities, and a professional demeanor to ensure positive patient experiences and efficient clinic operations.