Patient Services Concierge – Front Desk & Care Coordination

PhyNet Dermatology LLC (External); Baton Rouge (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

A healthcare provider in Baton Rouge is seeking a detail-oriented Patient Services Representative - Front Desk. In this role, you will manage patient registration and appointment scheduling, ensuring a seamless patient experience. Responsibilities include triaging clinical calls, maintaining patient records, and supporting overall operational efficiency. Ideal candidates should have strong customer service skills, a high school diploma, and a commitment to patient care in a dynamic healthcare environment.

Qualifications

• Must have 0-1 years of customer service experience, preferably in a call center or healthcare.
• Proficient in collecting patient payments and managing multiple tasks.

Responsibilities

• Manage patient registration and appointment scheduling.
• Triaging and routing clinical calls for timely resolution.
• Maintain accurate patient records and manage referrals.

Skills

Customer service in healthcare environment

Navigating computer systems

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

A healthcare provider in Baton Rouge is seeking a detail-oriented Patient Services Representative - Front Desk. In this role, you will manage patient registration and appointment scheduling, ensuring a seamless patient experience. Responsibilities include triaging clinical calls, maintaining patient records, and supporting overall operational efficiency. Ideal candidates should have strong customer service skills, a high school diploma, and a commitment to patient care in a dynamic healthcare environment.