Patient Care Communications Specialist

US Oncology Network-wide Career Opportunities; Dyer (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

M/D/V

Life Ins.

401(k)

PTO

Paid Holidays

Bonus Program

Job summary

Northwest Cancer Centers is hiring for a full-time, in-office switchboard operator to provide a full range of telephone duties and patient liaison support. The role involves triaging calls, relaying messages, and ensuring smooth communication between patients and medical staff.

Under supervision, you will manage emergency calls, operate the switchboard, and perform related clerical tasks. A high school diploma and entry-level experience are required, with benefits including PTO, holidays, and a

Qualifications

• High school diploma or equivalent required; entry level with 0–3 years in a medical setting preferred.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner; directs callers to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Skills

Telephone etiquette

Communication skills

Multitasking

Education

High School Diploma

Job description

Northwest Cancer Centers is hiring for a full-time, in-office switchboard operator to provide a full range of telephone duties and patient liaison support. The role involves triaging calls, relaying messages, and ensuring smooth communication between patients and medical staff.

Under supervision, you will manage emergency calls, operate the switchboard, and perform related clerical tasks. A high school diploma and entry-level experience are required, with benefits including PTO, holidays, and a