Oncology Medical Switchboard Operator

Talentify; Chicago Ridge (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Healthcare Reimbursement Accounts (HR/

Health Savings Accounts (HAS)

Dental

Vision

Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Employee Assistance Program (EAP)

Commuter Benefits

401(k)

Wellness Program

Job summary

Affiliated Oncologists is seeking a Telephone Operator to handle a full range of switchboard duties. You will triage calls, relay messages, and connect callers to clinical staff, while supporting clerical tasks in a fast-paced oncology office.

Ideal candidates bring a high school diploma and up to 3 years of medical office experience. The role involves standard office work in a patient-facing environment with predictable hours.

Qualifications

• High school diploma or equivalent required.
• 0-3 years experience, preferably in a medical setting.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Skills

Telephone etiquette

Customer service

Multiline switchboard

Education

High school diploma or equivalent

Job description

Affiliated Oncologists is seeking a Telephone Operator to handle a full range of switchboard duties. You will triage calls, relay messages, and connect callers to clinical staff, while supporting clerical tasks in a fast-paced oncology office.

Ideal candidates bring a high school diploma and up to 3 years of medical office experience. The role involves standard office work in a patient-facing environment with predictable hours.