Telephone Operator

Compass Oncology; Spokane Valley (WA); On-site; USD 25,320 - 35,445; Full time

Job summary

Compass Oncology is seeking a dedicated switchboard operator in Spokane Valley, WA. This role involves answering calls, relaying messages, and providing clerical support to ensure smooth workflow in a medical setting.

The ideal candidate will have a High School Diploma and three to five years of office experience. Flexible working hours and a focus on excellent customer service are essential to succeed in this position.

Compensation ranges from $18.38 to $25.73 per hour based on experience.

Qualifications

• Three to five years of office experience, preferably in a medical office.

Responsibilities

• Answer all incoming calls and connect callers.
• Take and relay messages accurately.
• Respond to emergency and urgent calls promptly.
• Perform operator functions including triaging calls.
• Provide pleasant phone contact for callers.
• Open and close the switchboard.
• Perform clerical duties to maintain workflow.

Education

High School Diploma or a General Education Degree

Job description

Overview

Join a Legacy of Care - Delivering over 50 years of Healing and Hope

For over five decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood‑related diseases.

Our collective passion to fight against cancer motivates and inspires us every day and is the reason Cancer Care Northwest has become the Inland Northwest's premier cancer center. We provide comprehensive, innovative, compassionate, integrated care throughout each patient's journey. We are searching for dedicated professionals who share our passion in saving lives. Are you searching for better work‑life balance? Join us in our mission to save lives.

Position Overview

This position is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the Cancer Care Northwest Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

• Courteously and efficiently answer all incoming calls and connect callers with the correct extension.
• Take and relay messages accurately and in a timely manner.
• Respond to emergency and urgent calls from patients promptly, directing callers immediately to clinical staff as necessary.
• Perform operator functions including triaging calls, connecting and transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone and equipment malfunctions to the appropriate party.
• Provide pleasant and helpful phone contact for callers.
• Be responsible for opening and closing the switchboard.
• Perform clerical duties as assigned to maintain workflow in the department.
• Perform all other duties/responsibilities as necessary or assigned.

Qualifications

• High School Diploma or a General Education Degree.
• Three to five years of office experience, preferably in a medical office.

Physical Demands

• Regularly: sit, bend, grasp, reach, talk and hear.
• Occasionally: stand, stoop or crouch, lift up to 30 pounds, pull or push up to 30 pounds, and carry up to 30 pounds.
• Vision: clearly see up to 5 feet with or without corrective lenses; clearly see up to 20 feet with or without corrective lenses.

Work Environment

While performing the essential duties/responsibilities of this job, the employee will not be exposed to any workplace environmental conditions caused by extreme noise, heat, cold, workplace hazards, atmospheric dust/fumes/vapors/mists, pathogens, or toxic chemicals.

Compensation

• Salary: DOE – $18.38 - $25.73 per hour.

Benefits

Benefit Information: https://careers.usoncology.com/benefits