Clinic Registration & Patient Experience Specialist

Henry Ford Health; Bloomfield Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Bloomfield Township seeks a Clinic Service Representative for the Pathology department. You will manage patient registration, preregistration tasks, and insurance verification to ensure smooth visits and accurate billing.

Responsibilities include checking patients in/out, handling cash collections, and coordinating with care teams to support a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• Proficiency in computer information systems and software.
• Ability to calculate and complete forms accurately.
• Strong interpersonal and communication skills with patients and staff.

Responsibilities

• Greet patients and manage front-desk check-in/check-out.
• Handle preregistration and insurance verification.
• Process cash collections and reconcile payments.
• Verify and update patient charts; assist with discharge.
• Explain financial responsibilities and connect to Customer Service Center.
• Collaborate with team to ensure smooth patient registration.

Skills

Interpersonal skills

Cash handling

Customer service

Multitasking

Computer literacy

Education

High School Diploma or equivalent

Job description

Henry Ford Health in Bloomfield Township seeks a Clinic Service Representative for the Pathology department. You will manage patient registration, preregistration tasks, and insurance verification to ensure smooth visits and accurate billing.

Responsibilities include checking patients in/out, handling cash collections, and coordinating with care teams to support a positive patient experience.