Patient Care & Claims Support Specialist

Sedgwick; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sedgwick is hiring a Patient Care Coordinator to deliver exceptional service for claims across multiple lines of business. You will guide callers through the claims application process, explain documentation needs and timeframes, and provide clear claim status updates.

You’ll enter data accurately into the claims system and route requests to the right specialists. The role emphasizes strong communication, attention to detail, and the ability to handle multiple clients across channels in a

Qualifications

• High school diploma or GED required; college courses preferred.
• 1 year customer service or call center experience.
• Familiarity with medical terminology and claims processes.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment and manage multiple clients.

Responsibilities

• Serve as primary liaison with callers and assist with claims application and servicing processes.
• Educate customers on documentation, required time frames, payment information, and claim status.
• Document all call details concisely and accurately in the claims management system.
• Assign new claims to the appropriate claims handler and escalate as needed.
• Direct calls to the appropriate contact at multiple locations and support multiple clients across channels.
• Perform other duties as assigned and support quality programs.

Skills

Customer service

Inbound call center

Medical terminology

Verbal and written communication

Multitasking

Teamwork / independent work

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is hiring a Patient Care Coordinator to deliver exceptional service for claims across multiple lines of business. You will guide callers through the claims application process, explain documentation needs and timeframes, and provide clear claim status updates.

You’ll enter data accurately into the claims system and route requests to the right specialists. The role emphasizes strong communication, attention to detail, and the ability to handle multiple clients across channels in a