Patient Claims Support Specialist

Sedgwick; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Sedgwick is seeking a Patient Care Coordinator in Florida to provide exceptional service to callers on claims across multiple lines of business. You will expedite applications, document call details, and route issues to the correct escalation path. Strong communication and organizational skills are essential.

Responsibilities include educating claimants on requirements, processing information accurately, and supporting a fast-paced environment with teamwork and reliability.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Act as primary liaison with callers; follow client specs to assist with questions and resolve issues.
• Educate customers on documentation, time frames, payment info, and claim status across channels.
• Enter accurate application information into the claims management system.
• Assign new claims to appropriate handler and direct calls to correct contact or escalate as needed.

Skills

Medical terminology

Claims management

Oral & written comms

Organization

Multitasking

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Sedgwick is seeking a Patient Care Coordinator in Florida to provide exceptional service to callers on claims across multiple lines of business. You will expedite applications, document call details, and route issues to the correct escalation path. Strong communication and organizational skills are essential.

Responsibilities include educating claimants on requirements, processing information accurately, and supporting a fast-paced environment with teamwork and reliability.