Patient Care Coordinator

Sedgwick Claims Management Services Ltd; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

Sedgwick is seeking a Patient Care Coordinator to provide excellent service to callers regarding claims, expedite the application process, and maintain accurate claim notes. You will educate customers on documentation and timelines, enter data into the claims system, and route calls to the correct team for escalation.

The role requires strong medical terminology knowledge, organizational skill, and the ability to manage multiple channels and systems.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience or equivalent.
• Inbound call center experience preferred.
• Knowledge of medical terminology.
• Understanding of claims management.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multi task in fast paced environment.
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
• Ability to work in a team environment and/or independently.

Responsibilities

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants on client requirements and benefit plans, documenting all required details of the call in a concise professional manner.
• Enters verbal and written application information into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the appropriate contact at multiple locations or escalates as needed.
• Attendance during scheduled work hours is required.

Skills

Medical terminology

Claims management

Oral communication

Written communication

MS Office

Organizational skills

Interpersonal skills

Multi-tasking

Multichannel support

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

## Patient Care CoordinatorApply: Telecommuter FL: Full time: Posted Yesterday: R80238By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsurancePatient Care Coordinator**PRIMARY PURPOSE****:** To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.**ESSENTIAL FUNCTIONS and RESPONSIBILITIES*** Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.* Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.* Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.* Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.* Assigns new claims to the appropriate claims handler.* Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.* Attendance during scheduled work hours is required.**ADDITIONAL FUNCTIONS and RESPONSIBILITIES*** Performs other duties as assigned.* Supports the organization's quality program(s).**QUALIFICATIONS****Education & Licensing** High school diploma or GED required. College courses preferred**Experience** One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.**Skills & Knowledge*** Knowledge of medical terminology* Understanding of claims management* Excellent oral and written communication skills* PC literate, including Microsoft Office products* Strong organizational skills* Good interpersonal skills* Ability to multi task in fast paced environment* Ability to support multiple clients across communication channels and utilize multiple systems simultaneously* Ability to work in a team environment and/or independently* Ability to meet or exceed Performance Competencies**WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations.**Mental****:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines**Physical:** Computer keyboarding, travel as required**Auditory/Visual:** Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.## If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.