Patient Care Case Manager: Intake & Support

Alpine Home Medical; Draper Old Farm (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Alpine Home Medical is seeking a dedicated Care Case Manager to serve as the primary contact for patients receiving services. You will support patient intake, verify information, answer questions, and help resolve billing concerns with a focus on delivering exceptional customer care.

In this in-office role, you will collaborate with a compassionate team to ensure accurate demographics, insurance details, and a seamless patient experience across touchpoints.

Qualifications

• One year of customer service experience.
• Basic computer skills and ability to multi-task.
• Professional, interpersonal, and communication skills.

Responsibilities

• Assist patients with the intake process and address medical billing questions or disputes.
• Efficiently update and verify patient demographics, insurance, and contact information.
• Identify patient needs, build a positive relationship, and provide effective solutions.
• Respond to patient questions and concerns with a friendly and attentive attitude to deliver the best possible experience.
• Perform other duties as deemed appropriate by management.

Skills

Customer service

Basic computer skills

Interpersonal skills

Communication skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Alpine Home Medical is seeking a dedicated Care Case Manager to serve as the primary contact for patients receiving services. You will support patient intake, verify information, answer questions, and help resolve billing concerns with a focus on delivering exceptional customer care.

In this in-office role, you will collaborate with a compassionate team to ensure accurate demographics, insurance details, and a seamless patient experience across touchpoints.