Care Case Manager

Alpine Home Medical; Draper Old Farm (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Alpine Home Medical is seeking a dedicated Care Case Manager to serve as the primary contact for patients receiving services. You will support patient intake, verify information, answer questions, and help resolve billing concerns with a focus on delivering exceptional customer care.

In this in-office role, you will collaborate with a compassionate team to ensure accurate demographics, insurance details, and a seamless patient experience across touchpoints.

Qualifications

• One year of customer service experience.
• Basic computer skills and ability to multi-task.
• Professional, interpersonal, and communication skills.

Responsibilities

• Assist patients with the intake process and address medical billing questions or disputes.
• Efficiently update and verify patient demographics, insurance, and contact information.
• Identify patient needs, build a positive relationship, and provide effective solutions.
• Respond to patient questions and concerns with a friendly and attentive attitude to deliver the best possible experience.
• Perform other duties as deemed appropriate by management.

Skills

Customer service

Basic computer skills

Interpersonal skills

Communication skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

We at Alpine Home Medical are honored to be recognized as one of Utah's premier durable medical equipment providers. With 27 years of dedicated service, our commitment to understanding patient concerns and providing custom solutions has set us apart in the industry.

Our amazing team of employees is passionate about our patient's health and wellness, and we strive to ensure they receive the best care possible. Whether they have specific needs or just questions about our products, we're here to assist them every step of the way.

What is a Care Case Manager?

Our Care Case Managers represent and serve as the point of contact for patients who are receiving services from Alpine Home Medical. We look for individuals who embody Alpine Home Medical's values and focus on establishing collaborative relationships with patients to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and verifying information supplied by patients.

This role will operate in a professional office environment, and will routinely use company computers, phones, and headsets. We want our customers to receive the best care possible, and our Care Case Managers are key in doing so.

Job Essentials:

• Regular, dependable attendance and punctuality.
• Professionally assist our patients with the intake process, with medical billings questions, or with any sort of disputes.
• Efficiently updates and verifies patient demographics, insurance, and contact information.
• Readily identify our patient's needs, build, and foster a positive customer relationship, and provide possible solutions to customers.
• Respond appropriately and accurately to patient questions and concerns with a friendly and attentive attitude, doing your best to give the patient the best experience possible.
• Perform other duties as deemed appropriate by management.

Minimum Qualifications:

• One year of customer service experience involving interactions with customers.
• Demonstrated basic computer skills and the ability to multi-task.
• Professional manner and strong interpersonal and communication skills.

Preferred Qualifications:

• Two to three years of service experience, especially in a healthcare related field.
• Problem solving ability, analytical skills, self-motivated and able to work well in an office environment.
• Superior communication skills, both verbal and written.
• Superior customer service skills, with the ability to quickly identify patient needs and provide effective solutions with professionalism. You should be able to \"smile\" over the phone, so to speak.
• Attention to detail is a must, as is the ability to handle several tasks with interruptions.
• Ability to focus and execute role responsibilities while being seated for most of the workday.
• A High school diploma or G.E.D.
• Bilingual (English/Spanish) - is a plus.

Physical Requirements:

• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.