Urology Call Center Medical Assistant & Patient Support

Brown-University-Health-1; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Clinical Call Center Representative to deliver exceptional customer service. You will be the first point of contact for callers, schedule patient appointments, answer inquiries, and relay information between patients and healthcare staff.

Strong interpersonal skills and empathy are essential for success in a high-stress environment. Responsibilities include maintaining accurate EMR records, verifying insurance details, and routing calls to appropriate

Qualifications

• High school diploma or GED completed.
• Medical Assistant program graduate; certification preferred.
• Experience in a call center or healthcare support is advantageous.

Responsibilities

• Receive and respond to a high volume of inquiries via phone, email, or other channels.
• Provide accurate information on medical services, billing, and technical support.
• Maintain patient records and update them in the EMR system.
• Elicit and record patient information and inquiries per established protocols.
• Provide information about healthcare services, confirm insurance details and route calls to appropriate staff.
• Resolve customer complaints and concerns in a timely and professional manner.
• Collaborate with team members to address complex inquiries.
• Stay updated with medical terminology and industry regulations.
• Advocate on behalf of callers to ensure needs are met and promote patient experience.
• All other duties as assigned within the scope of a call center representative.

Skills

Medical terminology

Customer service

Phone etiquette

Multitasking

EMR navigation

Education

High school diploma or GED

Medical Assistant certification (preferred)

Tools

EMR system

Job description

Brown University Health is seeking a Clinical Call Center Representative to deliver exceptional customer service. You will be the first point of contact for callers, schedule patient appointments, answer inquiries, and relay information between patients and healthcare staff.

Strong interpersonal skills and empathy are essential for success in a high-stress environment. Responsibilities include maintaining accurate EMR records, verifying insurance details, and routing calls to appropriate