Clinical Call Center Representative Urology (Medical Assistant)

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Longmont (CO); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Clinical Call Center Representative to deliver exceptional customer service, schedule appointments, and answer patient inquiries. You will maintain and verify patient information in the EMR system and coordinate with medical staff to ensure smooth communication.

The role requires strong interpersonal skills, empathy, and the ability to perform under pressure in a fast-paced setting. On-site work in Providence, RI with standard day hours.

Qualifications

• Previous call center experience preferred.
• Medical terminology knowledge.
• Ability to communicate effectively and professionally.
• Ability to establish and maintain professional relationships with patients, physicians, supervisors and peers.

Responsibilities

• Receive and respond to a high volume of customer inquiries through phone, email, or other channels.
• Provide accurate information about medical products, services, billing and technical support.
• Maintain patient records and update them accurately in the EMR system.
• Elicit and record patient information and inquiries following established protocols.
• Provide information about healthcare services, confirm insurance details and route calls to appropriate healthcare staff.
• Resolve customer complaints and concerns in a timely and professional manner.
• Collaborate with other team members to address complex customer inquiries.
• Stay updated with product information, medical terminology and industry regulations.
• Advocate on behalf of callers to ensure their needs are met and promote optimal patient experience.

Skills

Call center experience

Medical terminology

Communication skills

Safety awareness

Education

High school diploma or GED

Medical Assistant program certification

Tools

EMR system

Job description

SUMMARY

The Clinical Call Center Representative is responsible for providing exceptional customer service and support. This role will act as the first point of contact for callers, providing efficient customer relationship management. It will involve scheduling patient appointments, managing patient inquiries, and facilitating communication between patients and healthcare staff. This role needs to demonstrate strong interpersonal skills, empathy, and the ability to work effectively and efficiently in a high-stress environment.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another. Receive and respond to a high volume of customer inquiries through phone, email, or other communication channels. Provide accurate and relevant information to customers regarding medical products, services, billing and technical support. Maintain patient records and update them accurately in the EMR system. Elicit and record patient information and inquiries following established protocols. Provide information about healthcare services, confirm insurance details and route calls to appropriate healthcare staff. Resolve customer complaints and concerns in a timely and professional manner. Collaborate with other team members, as appropriate, to address complex customer inquiries. Stay updated with product information, medical terminology and industry regulations. Advocate on behalf of callers to ensure their needs are met and promote optimal patient experience. All other job duties as assigned within the scope of a call center representative.

EDUCATION

High school diploma or GED Graduate of a Medical Assistant Program, certification preferred.

EXPERIENCE / SKILLS

Previous call center experience preferred. Medical terminology knowledge Knowledge of common safety hazards and precautions necessary to maintain a safe work environment. Ability to communicate appropriately and effectively. Ability to represent the organization and serve customers in a professional manner and the ability to establish and maintain effective, professional working relationships with patients, physicians, supervisors and peers.

SUPERVISORY RESPONSIBILITY

None.

PAY RANGE

Pay Range: $18.13-$29.90

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

Location: 195 Collyer Street - N/A Providence, Rhode Island 02903

WORK DETAILS

Work Type: M - F 8am - 5pm Work Shift: Day Daily Hours: 8 hours Driving Required: No

ABOUT US

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation's first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state's largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

ADDITIONAL INFORMATION

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