Urology Medical Call Center Specialist

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Longmont (CO); Presencial; USD 25.000 - 41.000; Jornada completa

Descripción de la vacante

Brown University Health is seeking a Clinical Call Center Representative to deliver exceptional customer service, schedule appointments, and answer patient inquiries. You will maintain and verify patient information in the EMR system and coordinate with medical staff to ensure smooth communication.

The role requires strong interpersonal skills, empathy, and the ability to perform under pressure in a fast-paced setting. On-site work in Providence, RI with standard day hours.

Formación

• Previous call center experience preferred.
• Medical terminology knowledge.
• Ability to communicate effectively and professionally.
• Ability to establish and maintain professional relationships with patients, physicians, supervisors and peers.

Responsabilidades

• Receive and respond to a high volume of customer inquiries through phone, email, or other channels.
• Provide accurate information about medical products, services, billing and technical support.
• Maintain patient records and update them accurately in the EMR system.
• Elicit and record patient information and inquiries following established protocols.
• Provide information about healthcare services, confirm insurance details and route calls to appropriate healthcare staff.
• Resolve customer complaints and concerns in a timely and professional manner.
• Collaborate with other team members to address complex customer inquiries.
• Stay updated with product information, medical terminology and industry regulations.
• Advocate on behalf of callers to ensure their needs are met and promote optimal patient experience.

Conocimientos

Call center experience

Medical terminology

Communication skills

Safety awareness

Educación

High school diploma or GED

Medical Assistant program certification

Herramientas

EMR system

Descripción del empleo

Brown University Health is seeking a Clinical Call Center Representative to deliver exceptional customer service, schedule appointments, and answer patient inquiries. You will maintain and verify patient information in the EMR system and coordinate with medical staff to ensure smooth communication.

The role requires strong interpersonal skills, empathy, and the ability to perform under pressure in a fast-paced setting. On-site work in Providence, RI with standard day hours.