Healthcare Call Center Representative

Connecticut Orthopaedics; Hamden (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

401(k) contributions

Company-paid life insurance

Generous PTO and paid holidays

Training opportunities

Employee Assistance Program (EAP)

Job summary

Connecticut Orthopaedics in Hamden, CT is seeking a full-time Call Center Representative to manage inbound calls, triage patient needs, and schedule appointments. You will register patients in the practice management system and navigate provider schedules to secure timely care.

The ideal candidate has a high school diploma and at least 1 year in customer service or a call center, with excellent communication and multitasking abilities. On-site role with weekday business hours.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service or call center.
• Strong communication and computer skills with multitasking ability.

Responsibilities

• Answer incoming phone calls and triage to the right party.
• Manage appointment requests and scheduling.
• Register patients in the practice management system.
• Navigate provider schedules to schedule new or follow-up appointments.
• Operate computer applications to meet job expectations.

Skills

Communication skills

Time management

Multitasking

Interpersonal skills

Computer skills

Education

High school diploma or equivalent

Job description

Connecticut Orthopaedics has been named #1 Physician Practice in Orthopaedics in Connecticut for two consecutive years. Connecticut Orthopaedics is looking for a full-time Call Center Representative to join our exceptional care team. By joining our team, you will become an integral part of the largest private orthopaedic practice in New England offering a competitive salary, excellent work-life balance, and exceptional career growth opportunities! The Call Center Representative position is the entry point for patients to engage with the practice and request information or an appointment. Management of phone calls and appointment requests are of high priority to meet the patient’s objective for calling while providing exceptional customer service.

Location & Schedule:

• This is an on-site position located in Hamden, CT. Working hours Monday through Friday during business hours.
• Full-time or part-time availability

Essential Responsibilities

• Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patient
• Managing appointment requests for website
• Registering patient into practice management system
• Navigating provider schedules to schedule new or follow-up appointments
• Knowledge of scheduling rules meeting provider team expectations
• Operation of computer and its applications to meet job expectations
• Performs other duties as assigned by their supervisor

Skills And Abilities

• Ability to communicate effectively and clearly across all departments and to patients
• Time management on phone calls
• Ability to multitask in a high call volume call center
• Strong aptitude in the use of computer applications
• Exceptional interpersonal skillsCapability to navigate computer applications while speaking with patient

Experience/Educational Requirements

• High school diploma or equivalent required
• Minimum 1 year of experience in customer service or call center environment

What We Offer

• Competitive salary, 401(k) contributions, and company-paid life insurance.
• Generous PTO and paid holidays to promote work-life balance.
• Access to training and development opportunities and Employee Assistance Program (EAP)