Healthcare Call Center Representative

Connecticut Orthopaedic Specialists Pc; Hamden (CT); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

401(k) contributions

Company-paid life insurance

Generous PTO and paid holidays

Training and development opportunities

Employee Assistance Program (EAP)

Job summary

Connecticut Orthopaedics is seeking a dedicated Healthcare Call Center Representative to join our team in Hamden, CT. This on-site role handles patient calls, schedules appointments, and registers patients in the practice management system, ensuring a smooth patient experience.

The ideal candidate will have at least 1 year in customer service or a call center, strong communication, and multitasking abilities. We offer competitive pay, PTO, holidays, and development opportunities.

Qualifications

• Strong communication skills across departments and with patients.
• Efficient time management on high-volume calls.
• Ability to multitask in a busy call center.
• Proficient with computer applications and systems.
• Excellent interpersonal skills and patient-facing professionalism.

Responsibilities

• Answer incoming phone calls and triage to the appropriate party or manage patient needs.
• Schedule and manage appointment requests for the website.
• Register patients into the practice management system.
• Navigate provider schedules to schedule new or follow-up appointments.
• Follow scheduling rules and align with provider team expectations.
• Operate computer and software applications to meet job expectations.
• Perform other duties as assigned by supervisor.

Skills

Communication

Time management

Multitasking

Computer skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Healthcare Call Center Representative

Scheduling Full Time Clerical Hamden, CT, US

30+ days ago Requisition ID: 1307

Connecticut Orthopaedics has been named the

#1 Physician Practice in Orthopaedics in Connecticut for two consecutive years.

Connecticut Orthopaedics is looking for a full-time Call Center Representative to join our exceptional care team. By joining our team, you will become an integral part of the largest private orthopaedic practice in New England offering a competitive salary, excellent work-life balance, and exceptional career growth opportunities!

The Call Center Representative position is the entry point for patients to engage with the practice and request information or an appointment. Management of phone calls and appointment requests are of high priority to meet the patient’s objective for calling while providing exceptional customer service.

Location & Schedule:

• This is an on-site position located in Hamden, CT. Working hours Monday through Friday during business hours.
• Full-time or part-time availability
• Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patient
• Managing appointment requests for website
• Registering patient into practice management system
• Navigating provider schedules to schedule new or follow-up appointments
• Knowledge of scheduling rules meeting provider team expectations
• Operation of computer and its applications to meet job expectations
• Performs other duties as assigned by their supervisor

Skills and Abilities:

• Ability to communicate effectively and clearly across all departments and to patients
• Time management on phone calls
• Ability to multitask in a high call volume call center
• Strong aptitude in the use of computer applications
• Exceptional interpersonal skills
• Capability to navigate computer applications while speaking with patient

Experience/Educational requirements:

• High school diploma or equivalent required
• Minimum 1 year of experience in customer service or call center environment

What we offer:

• Competitive salary, 401(k) contributions, and company-paid life insurance.
• Generous PTO and paid holidays to promote work-life balance.
• Access to training and development opportunities and Employee Assistance Program (EAP)