Patient Care Call Center Specialist (Bilingual)

Zufall Health; Dover (NJ); On-site; USD 23,000 - 27,000; Full time

Job summary

Zufall Health in Dover, NJ is seeking a Call Center Representative to assist patients with scheduling, inquiries, and issues. You will handle a high volume of inbound calls, maintain confidentiality, and provide accurate information in English and Spanish.

This role requires teamwork, professionalism, and adherence to HIPAA and Zufall policies. You'll support patients by routing calls, documenting interactions, and collaborating with medical staff to ensure timely, quality care, while upholding

Qualifications

• Has knowledge of computer software programs such as Microsoft Office and Outlook; confident in navigating multiple screens in Windows.
• Excellent customer service skills.
• Be able to work with very little supervision and in a team.
• Adapt quickly to changes in workflow and insurance rules.
• Ability to manage multiple projects and meet deadlines.
• Bi-lingual: English and Spanish.

Responsibilities

• Answers the telephone promptly and manages large volumes of inbound calls.
• Assists patients with scheduling appointments and inquiries.
• Maintains patient confidentiality per HIPAA and Zufall policies.
• Documents call information according to standard procedures.
• Communicates with medical staff regarding patient visits and concerns.
• Routinely routes calls to appropriate sources and follows up on voicemails.

Skills

Microsoft Office

Outlook

Customer service

Teamwork

Bilingual English/Spanish

Adaptability

Attention to detail

Education

High school diploma

College credit or further education in medical field or insurance

Tools

Call center software

Job description

Zufall Health in Dover, NJ is seeking a Call Center Representative to assist patients with scheduling, inquiries, and issues. You will handle a high volume of inbound calls, maintain confidentiality, and provide accurate information in English and Spanish.

This role requires teamwork, professionalism, and adherence to HIPAA and Zufall policies. You'll support patients by routing calls, documenting interactions, and collaborating with medical staff to ensure timely, quality care, while upholding