Bilingual Tele-Triage Nurse — Ambulatory Care

Zufall Health; Dover (NJ); On-site; USD 41,000 - 55,000; Full time

Job summary

Zufall Health is seeking a Telephone Triage Nurse to manage time-sensitive calls, assess symptoms, and determine the appropriate disposition within the Zufall Health Center. The role emphasizes HIPAA compliance, bilingual communication in English and Spanish, and collaboration with the medical team.

Preferred candidates hold ambulatory care nursing experience and demonstrate strong patient service skills in a community health setting.

Qualifications

• Bachelor’s Degree in Nursing required.
• Have minimum of two years clinical experience in ambulatory care setting or equivalent experience
• Knowledge of QA/PI processes and models, accreditation procedures such as PCMH or the Joint Commission, preferred
• Has knowledge of computer software programs such as Microsoft Word, and electronic medical records.
• Displays critical thinking, competency, and standard judgment
• Have strong communication skills and excellent customer service skills
• Be able to work with very little supervision
• Be able to adapt quickly to unanticipated changes in work flow or work process, or frequent changes in insurances rules and coverage changes
• Be able to understand, carry out, and remember verbal and written instructions
• Bilingual English and Spanish strongly encouraged

Responsibilities

• Answers the telephone and assesses patient health care needs and directs disposition.
• Maintains telephone nursing process: information gathering, processing, planning, decision making, disposition, and closing.
• Documents telephone encounters in the system.
• Greets patients and translates medical information into understandable language.
• Maintains HIPAA confidentiality and communicates with medical staff as needed

Skills

MS Word

EMR systems

Critical thinking

Communication skills

Customer service

Independent work

Bilingual EN/ES

Education

Bachelor's in Nursing

Ambulatory care experience

QA/PI knowledge

Tools

eCW

Job description

Zufall Health is seeking a Telephone Triage Nurse to manage time-sensitive calls, assess symptoms, and determine the appropriate disposition within the Zufall Health Center. The role emphasizes HIPAA compliance, bilingual communication in English and Spanish, and collaboration with the medical team.

Preferred candidates hold ambulatory care nursing experience and demonstrate strong patient service skills in a community health setting.